Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you. Please review our policy below for details on returns, refunds, and exchanges.

1. Return Timeframe

  • Eligible item(s) may be returned within 14 days of the delivery date.

  • Items must be received by us within 14 days of delivery to qualify for a store credit or exchange, less any processing and original delivery fees.

  • Items received after the 14-day period may be eligible for a partial refund, less processing and delivery fees.

  • Returns received beyond a reasonable extended timeframe may not be accepted.

7-Day Return Window (Special Cases)

A 7-day return window applies in the following cases:

  • Defective item(s)

  • Incorrect size sent

  • Wrong item sent by MJ Caramel

2. Condition of Returned Items

To qualify for a return, items must:

  • Be new and unused

  • Have all original tags and packaging intact

  • Not be worn, washed, altered, or damaged

  • Be free from perfume scents, body odor, stains, or any other marks

Items that do not meet these conditions will not be accepted and may be returned to the customer at their expense.

3. How to Initiate a Return

To begin the return process:

  1. Email us at shopmjcaramel@gmail.com

  2. Include your order number

  3. Provide the reason for your return

Once your request has been reviewed, we will provide further instructions.

4. Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We strongly recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Refunds & Exchanges

Once your return is received and inspected, we will notify you via email regarding the status of your refund, store credit, or exchange.

Exchanges

  • Exchanges are available for items of equal value.

  • Replacement items will be shipped as soon as possible after the return has been approved.

Refunds will be issued according to the original method of payment unless otherwise specified.

6. Out-of-Stock Items

If your order contains multiple items and one or more items are out of stock:

  • The available item(s) will be shipped.

  • A refund for the out-of-stock item(s) will be issued to your original method of payment.

7. Exclusions

We are unable to accept returns for:

  • Final sale items

  • Items that have been used, worn, altered, or damaged after delivery

8. Contact Us

If you have any questions regarding your return, please contact our customer service team at:

shopmjcaramel@gmail.com

We are always happy to assist you.